Refund policy

• At cups, we partner with suppliers to bring a selection of cups and mugs. As we operate on a drop shipping model, where items are shipped directly from our suppliers to you, our return policy focuses on addressing issues of damaged during transit or manufactures error.

Eligibility for returns.

• Returns will only be accepted for items that are damaged upon arrivals or have a verifiable defect resulting from the manufacturing process (for DTG products there is a tolerance of 0.5" for print placement, any minor variation in the placement will not be consider as defects).
• Must notify us of the damaged or defect within 30 days of receiving your order. Contact us at cupsmugsstore10@gmail.com
• To be eligible for a return, you must provide clear photographic or video evidence of defect, as well photos of the packaging it arrived in. This helps us in our claims process with the supplier and shipping carrier.